Dynamics 365 Contact Center – Identify your customers with enhanced authentication [MC1265792]

Dynamics 365 Contact Center – Identify your customers with enhanced authentication [MC1265792]

Message ID: MC1265792 We are announcing the ability to identify your customers easier with enhanced authentication methods and mid-conversation authentication for live chat in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026.How does this…
(Updated) Brand impersonation protection for Teams Calling [MC1219793]

(Updated) Brand impersonation protection for Teams Calling [MC1219793]

Message ID: MC1219793 (Updated) Updated March 30, 2026: We have updated the timeline. Thank you for your patience. [Introduction] Brand Impersonation Protection for Teams Calling adds proactive safeguards against fraudulent or deceptive external callers who attempt to appear as trusted organizations.…
(Updated) Events in Meet app – Introducing a redesigned, unified Events experience in Microsoft Teams [MC1227087]

(Updated) Events in Meet app – Introducing a redesigned, unified Events experience in Microsoft Teams [MC1227087]

Message ID: MC1227087 (Updated) Updated March 30, 2026: We have updated the timeline and content. Thank you for your patience. [Introduction] We are introducing a redesigned Meet app in Microsoft Teams that delivers a new, unified Events experience. This update modernizes…
Auto Critique and Model Council features in Researcher (Frontier program) [MC1265765]

Auto Critique and Model Council features in Researcher (Frontier program) [MC1265765]

Message ID: MC1265765 [Introduction] We’re introducing new capabilities in Researcher to help teams review AI‑generated research more confidently and reduce rework before using outputs in business decisions.Critique is a built-in review step in Researcher that automatically checks and improves a…
Microsoft 365 Copilot: Admins will be able to enable third‑party model providers for specific users and groups [MC1263276]

Microsoft 365 Copilot: Admins will be able to enable third‑party model providers for specific users and groups [MC1263276]

Message ID: MC1263276 (Updated) [Introduction]Today, IT admins can enable or disable third‑party model providers, such as Anthropic and xAI (US only), at the tenant level in the Microsoft Admin Center. With this update, admins will be able to assign access…
Dynamics 365 Contact Center – Evaluate multiple conversations using Quality Evaluation Agent [MC1265787]

Dynamics 365 Contact Center – Evaluate multiple conversations using Quality Evaluation Agent [MC1265787]

Message ID: MC1265787 We are announcing the ability for supervisors and quality managers to evaluate multiple closed conversations on demand, directly from the conversation list view, that also enables automated review of historical closed conversations in Dynamics 365 Contact Center.…