Microsoft Teams: Join by code requires owner approval for private teams [MC1183610]
Posted inMicrosoft Teams

Microsoft Teams: Join by code requires owner approval for private teams [MC1183610]

Message ID: MC1183610 [Introduction:] To improve team governance and reduce the risk of unintended access, Microsoft Teams is updating the join by code experience for private teams. Going forward, team owners will need to approve join requests when users attempt…
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Consult and merge into a meeting or group call via Dual-Tone Multi-Frequency (DTMF) [MC1183611]
Posted inMicrosoft Teams

Consult and merge into a meeting or group call via Dual-Tone Multi-Frequency (DTMF) [MC1183611]

Message ID: MC1183611 [Introduction]To improve collaboration and streamline meeting workflows, Microsoft Teams is introducing the ability to consult and merge Public Switched Telephone Network (PSTN) callers into active meetings—even when those callers are behind auto-attendants or Interactive Voice Response (IVR)…
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(Updated) Microsoft Viva Insights: New prompt categories in the Microsoft Copilot Dashboard [MC1092459]
Posted inMicrosoft Viva

(Updated) Microsoft Viva Insights: New prompt categories in the Microsoft Copilot Dashboard [MC1092459]

Message ID: MC1092459 (Updated) Updated November 6, 2025: We have updated the timeline. Thank you for your patience. Prompt categories will be available in Microsoft Copilot Dashboard in Microsoft Viva Insights on the web to help you understand key Copilot…
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(Updated) Microsoft Viva Copilot Analytics launches new agent dashboard [MC1166852]
Posted inMicrosoft Viva

(Updated) Microsoft Viva Copilot Analytics launches new agent dashboard [MC1166852]

Message ID: MC1166852 (Updated) Updated November 6, 2025: We have updated the timeline. Thank you for your patience.[Introduction] We’re introducing the Agent Dashboard, a new dashboard available as part of Copilot Analytics in Microsoft Viva. This dashboard provides visibility into…
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Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1183551]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1183551]

Message ID: MC1183551 We have launched the ability for Copilot Email Assist to provide email template recommendations.How does this affect me?Copilot Email Assist now suggests relevant email templates, so customer service representatives don't need to search for templates manually. Copilot…
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Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553]

Message ID: MC1183553 We are announcing advanced voice and chat agent analytics on the Omnichannel Historical Bot Dashboard in Dynamics 365 Contact Center. This feature will reach general availability on December 5, 2025.How does this affect me?This feature enhances the…
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