Dynamics 365 Contact Center – Contact customers proactively with personalized options [MC1189618]

Dynamics 365 Contact Center – Contact customers proactively with personalized options [MC1189618]

Message ID: MC1189618 We are announcing the ability to contact customers proactively with personalized options in Dynamics 365 Contact Center. This feature reached general availability on November 15, 2025.How does this affect me?This feature enables you to proactively engage with…
(Updated) Microsoft 365 Copilot: Teams channels available in Context IQ prompts [MC1165054]

(Updated) Microsoft 365 Copilot: Teams channels available in Context IQ prompts [MC1165054]

Message ID: MC1165054 (Updated) Updated November 24, 2025: We have updated the timeline. Thank you for your patience.[Introduction:]Microsoft is enhancing Copilot (Microsoft 365) with Context IQ (CIQ), a set of AI capabilities that allows users to search for, select, and…
(Updated) Copilot can now automatically reschedule 1:1 meetings and personal events based on your preferences [MC1184999]

(Updated) Copilot can now automatically reschedule 1:1 meetings and personal events based on your preferences [MC1184999]

Message ID: MC1184999 (Updated) Updated November 24, 2025: We have updated the timeline. Thank you for your patience. Copilot is making it easier to manage scheduling conflicts by automatically rescheduling 1:1 meetings and personal events. Within the meeting event form, users…
(Updated) (Teams Premium) Customize the screen in Teams Town hall through “Manage what attendees see” [MC1152321]

(Updated) (Teams Premium) Customize the screen in Teams Town hall through “Manage what attendees see” [MC1152321]

Message ID: MC1152321 (Updated) Updated November 24, 2025: We have updated the timeline. Thank you for your patience. [Introduction] Coming soon to Microsoft Teams: the new Manage what attendees see feature will empower organizers and presenters to deliver more engaging and…