Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1183551]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1183551]

Message ID: MC1183551 We have launched the ability for Copilot Email Assist to provide email template recommendations.How does this affect me?Copilot Email Assist now suggests relevant email templates, so customer service representatives don't need to search for templates manually. Copilot…
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Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553]

Message ID: MC1183553 We are announcing advanced voice and chat agent analytics on the Omnichannel Historical Bot Dashboard in Dynamics 365 Contact Center. This feature will reach general availability on December 5, 2025.How does this affect me?This feature enhances the…
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Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent [MC1163794]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent [MC1163794]

Message ID: MC1163794 (Updated) We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilitates collaboration with experts, and streamlines the case follow-up and closure process in Dynamics 365 Customer…
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Microsoft Entra: Soft deletion and restoration for cloud security groups [MC1183299]
Posted inMicrosoft Entra

Microsoft Entra: Soft deletion and restoration for cloud security groups [MC1183299]

Message ID: MC1183299 To help organizations recover from accidental or malicious deletions, Microsoft Entra is introducing soft deletion and restoration for cloud security groups. This feature allows deleted groups to be restored within 30 days, preserving their settings, ownership, and…
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Microsoft Teams and Microsoft 365 Copilot: Discover and create agentic users from Teams and M365 Agent Store [MC1183300]
Posted inMicrosoft Teams

Microsoft Teams and Microsoft 365 Copilot: Discover and create agentic users from Teams and M365 Agent Store [MC1183300]

Message ID: MC1183300 Agentic Users are a new class of AI-powered digital entities designed to function as autonomous, enterprise-grade virtual colleagues. Unlike traditional bots, Agentic Users are provisioned as full-fledged user objects with their own identity in the organization’s directory…
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