(Updated) Microsoft Copilot dashboard (in Viva Insights): Adoption metrics for Microsoft 365 Copilot Chat [MC1143280]
Posted inMicrosoft Viva

(Updated) Microsoft Copilot dashboard (in Viva Insights): Adoption metrics for Microsoft 365 Copilot Chat [MC1143280]

Message ID: MC1143280 (Updated) Updated October 1, 2025: We have updated the timeline. Thank you for your patience. IntroductionWe’re introducing a new feature: M365 Copilot Chat adoption metrics in the Microsoft Copilot dashboard. This feature provides organizations with enhanced visibility into…
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Dynamics 365 Customer Insights – Data – Export segment audiences and insights to ad and marketing tech platforms [MC1163134]
Posted inDynamics 365 Apps

Dynamics 365 Customer Insights – Data – Export segment audiences and insights to ad and marketing tech platforms [MC1163134]

Message ID: MC1163134 We are announcing the ability to export audience segments and insights to popular ad platforms and other destinations in Dynamics 365 Customer Insights - Data. This feature will reach general availability on October 31, 2025. How does…
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Dynamics 365 Contact Center – Promote intents for self-service in semi- or fully automated manner [MC1163128]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Promote intents for self-service in semi- or fully automated manner [MC1163128]

Message ID: MC1163128 We are announcing the ability to enable auto-promotion of intents at the line of business or intent group level by selecting semi-autonomous or fully autonomous promotion mode in Dynamics 365 Contact Center. This feature will reach general…
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Dynamics 365 Contact Center – Application lifecycle management for Visual customization of OOB reports [MC1163111]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Application lifecycle management for Visual customization of OOB reports [MC1163111]

Message ID: MC1163111 We are announcing the release of Application Lifecycle Management for Visual customization of OOB reports in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? This release…
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Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content [MC1163104]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content [MC1163104]

Message ID: MC1163104 We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enables customer service representatives to leverage AI assistance at any point during email composition. This feature…
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Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1163106]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1163106]

Message ID: MC1163106 We are announcing the ability to update knowledge bases using Customer Knowledge Management Agent in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? This feature allows…
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