Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Simulate AI field prediction capability from Case Management Agent [MC1204658]
Message ID: MC1204658 We are announcing the ability to test how well the Case Management Agent is performing with field prediction in Dynamics 365 Customer Service. This feature will reach general availability on January 23, 2026.How does this affect me?Simulation…
![(Updated) Microsoft 365 admin center - Usage reports: Agent usage (preview) [MC1148545] 32 (Updated) Microsoft 365 admin center – Usage reports: Agent usage (preview) [MC1148545]](https://mwpro.co.uk/wp-content/uploads/2025/06/socks-1322489_1920-1024x683.webp)
![(Updated) Microsoft 365 Copilot: Graph APIs for agent and app management [MC1173195] 33 (Updated) Microsoft 365 Copilot: Graph APIs for agent and app management [MC1173195]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-36464-1024x683.webp)
![(Updated) Retirement of Visio Data Visualizer Add-in for Microsoft Excel [MC1182535] 34 (Updated) Retirement of Visio Data Visualizer Add-in for Microsoft Excel [MC1182535]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-nitin-creative-234054-1024x683.webp)
![(Updated) Microsoft 365 Copilot: Session persistence enhancement for Copilot chat [MC1174856] 35 (Updated) Microsoft 365 Copilot: Session persistence enhancement for Copilot chat [MC1174856]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-david-bares-42311-424436-1024x683.webp)
![(Updated) Microsoft 365 Copilot: Podcast voice interactions make audio experiences conversational [MC1183009] 37 (Updated) Microsoft 365 Copilot: Podcast voice interactions make audio experiences conversational [MC1183009]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-towfiqu-barbhuiya-3440682-11921157-1024x683.webp)