Modern Workspace Pro | Your Hub for Cloud, Copilot, Azure, AWS & GCP

Dynamics 365 Contact Center – Use average wait time diagnostics to get wait-time predictions [MC1296257]

Message ID: MC1296257 We are announcing the ability to use average wait time diagnostics to get wait-time predictions in Dynamics 365 Contact Center. This feature will reach general availability on May 31, 2026. How does this affect me? This feature…

Modern Workspace Pro 30 April 2026New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Customer Service – Add knowledge citations to case resolution [MC1296260]

Message ID: MC1296260 We are announcing the ability to include knowledge citations in agent-drafted resolution emails in Dynamics 365 Customer Service. This feature will reach general availability on May 31, 2026.How does this affect me?With this feature, when Case Management…

Modern Workspace Pro 30 April 2026New feature, Stay informedNo Comments

Power Platform

Microsoft Copilot Studio – Voice Agent Evaluation [MC1296248]

Message ID: MC1296248 We are announcing the ability to evaluate voice agents by assessing spoken interactions through their text representations in Microsoft Copilot Studio. This feature will reach general availability on May 31, 2026.How does this affect me? This feature…

Modern Workspace Pro 30 April 2026New feature, Stay informedNo Comments

Microsoft Power Automate

Power Automate – Analyze your processes in the process intelligence experience [MC1296213]

Message ID: MC1296213 We are announcing the ability to analyze your processes in the process intelligence experience in Power Automate. This feature will reach general availability on May 31, 2026.How does this affect me?This feature provides a fully customizable analysis…

Modern Workspace Pro 30 April 2026New feature, Stay informedNo Comments

Power Platform

Power Pages – Support for Power BI Embed Token v2 for Power Pages [MC1296201]

Message ID: MC1296201 We are announcing the ability to utilize Power BI Embed Token v2 for Power Pages. This feature will reach general availability on May 30, 2026. How does this affect me? Power BI Embed Token v2 support in…

Modern Workspace Pro 30 April 2026New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Contact Center – Average wait time in messaging API channels [MC1296211]

Message ID: MC1296211 We are announcing the ability to utilize average wait time in messaging API channels in Dynamics 365 Contact Center. This feature will reach general availability on May 31, 2026. How does this affect me? With this feature,…

Modern Workspace Pro 30 April 2026New feature, Stay informedNo Comments

Mike on Anthropic Claude Sonnet is now available in Microsoft 365 Copilot [MC1247880]17 April 2026
Really interesting update. It feels like the bigger story here is not just that another model has been added, but…
Mike on Copilot entry point changes in Excel [MC1282571]17 April 2026
This is a helpful breakdown of what looks like a small UX change on the surface but has very real…
AI Logo Generator on GCP Release Notes: February 14, 202617 February 2026
It’s exciting to see Google SecOps SIEM and SOAR updates rolling out globally. I’m curious if there are any significant…
AI Music Generator on GCP Release Notes: February 13, 202615 February 2026
Security bulletins like the one for CVE-2025-13292 are always a bit concerning, but it’s reassuring to know Google is actively…
Nano Banana AI on GCP Release Notes: February 12, 202614 February 2026
This migration tool seems like a great step for those looking to modernize their infrastructure. Being able to move App…