Amazon Connect Customer now supports assigning up to 7 security profiles with granular access controls per user, increased from the previous limit of 2. This means an agent who serves multiple lines of business can now have a distinct, scoped…

Amazon EC2 is announcing support for AMD Secure Encrypted Virtualization-Secure Nested Paging (SEV-SNP) on Dedicated Hosts, enabling customers to run their confidential computing workloads on physical servers fully dedicated to their use. Customers can allocate a Dedicated Host with SEV-SNP…

Amazon Connect Customer now lets you protect sensitive information in agent screen recordings by defining rules to redact specific applications or URLs. Agent screen recording helps supervisors identify coaching opportunities, such as non-compliance with business processes by allowing them to…