Modern Workspace Pro

Amazon Keyspaces (for Apache Cassandra) now returns an iterator position in the GetRecords response for change data capture (CDC) streams, indicating whether a consumer has reached the tip of the stream or whether additional records may be available. Amazon Keyspaces…

Amazon CloudWatch now allows you to query metrics data up to two weeks in the past using the Metrics Insights query source. CloudWatch Metrics Insights offers fast, flexible, SQL-based queries. This new capability allows you to display, aggregate, or slice…

Amazon Connect Customer now optimizes placement of ad-hoc activities in agent schedules, making it easier for you to schedule non-productive events while automatically minimizing impact to service level goals. For example, automatically find the optimal time within the next 2…

Amazon Connect Customer now provides schedule update notifications, making it easier for you to automatically notify agents when their schedules change. You can define rules to send email or text notifications (via EventBridge) to supervisors and agents when new schedules…

Amazon Connect Customer now supports up to 5,000 agents per schedule, making it easier for you to schedule larger business units or multiple business units that share agents (multi-skilled agents) within a single schedule. Additional scale limit updates include up…