Amazon Connect provides two new evaluation question types to capture deeper insights on human and AI agent performance. Managers can now create questions that allow multiple answer selections, such as the products that the customer was interested in during a…

Today, we're announcing that Amazon Elastic VMware Service (Amazon EVS) is now available in all availability zones in the US West (N. California), Asia Pacific (Hyderabad), Asia Pacific (Malaysia), Canada West (Calgary), Mexico (Central), and South America (São Paulo) Regions.…

AWS announces a new cost allocation feature that uses existing workforce user attributes like cost center, division, organization, and department to track and analyze AWS application usage and cost. This new capability enables customers to allocate per-user monthly subscription and…

Today, we’re announcing enhanced network policy capabilities in Amazon Elastic Kubernetes Service (EKS), allowing customers to improve the network security posture for their Kubernetes workloads and their integrations with cluster-external destinations. This enhancement builds on network segmentation features previously supported…

Today, AWS announces PDF export and CSV data download capabilities for AWS Billing and Cost Management Dashboards. These new features enable you to export your customized dashboards as PDF files for offline analysis and sharing, and download individual widget data…