Amazon Connect launches real-time AI agent assistance and contact summarization for Salesforce Contact Center with Amazon Connect (SCC-AC). It enables Connect AI agents to automatically leverage customer information and knowledge base articles from Salesforce CRM for accelerated issue resolution and…

AWS announces a major expansion of the AI Competency (formerly Generative AI Competency) in the largest Specialization launch to date including 60 validated partners across three new Agentic AI categories: Agentic AI Tools, Agentic AI Applications, and Agentic AI Consulting…

AWS Glue now supports materialized views, a new capability that makes it easier for data teams to transform data and accelerate query performance. Materialized views are managed tables in the AWS Glue Data Catalog that store precomputed query results in…

Amazon Connect now gives business users greater control over daily contact center operations without requiring technical resources. With new capabilities to create customer UIs that adjust queues, routing behavior, and customer experience settings in real time, business users can respond…

AWS Lambda Managed Instances lets you run Lambda functions on your Amazon EC2 instances while maintaining Lambda's operational simplicity. With Lambda Managed Instances, you can access specialized compute configurations and drive cost efficiency through EC2 pricing advantages, without managing infrastructure.…

Today, AWS announces the AWS MCP Server, a managed remote Model Context Protocol (MCP) server that helps AI agents and AI-native IDEs perform real-world, multi-step tasks across one or more AWS services. The AWS MCP Server consolidates capabilities from the…