![Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service [MC907920]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-leofallflat-1089194-1024x683.webp)
Message ID: MC907920
We are announcing the Create custom summaries for any record type in Customer Service feature for Dynamics 365 Customer Service. This feature allows customer service representatives to generate AI-based summaries of any record types within Dynamics 365 Customer Service. Users can choose the record type and define the specific data fields to be summarized, aiding in quick comprehension of complex or recurring records. This feature will reach general availability on November 14, 2024.
How does this affect me?
This feature enhances the productivity of customer service representatives by allowing them to access automatically generated summaries of key record data. This reduces the time spent on manually reviewing details and empowers service representatives to provide faster and more accurate responses to customer queries.
What do I need to do to prepare?
This message is for awareness and no action is required.
Source: Microsoft
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Dynamics 365 Customer Service is getting a shiny new feature that’s bound to make both admins and users do a little happy dance! Introducing the “Create custom summaries for any record type” feature, which will be available from November 14, 2024. This nifty tool allows customer service representatives to generate AI-based summaries of any record types within Dynamics 365 Customer Service. Imagine having a magical assistant that can quickly summarize complex or recurring records, making your life a whole lot easier!
So, what’s the big deal? Well, for starters, this feature is a game-changer for productivity. Customer service reps can now access automatically generated summaries of key record data, which means less time spent manually reviewing details and more time providing stellar service to customers. It’s like having a superpower that lets you respond faster and more accurately to customer queries. Who wouldn’t want that?
Admins, you’re in for a treat too! This feature is designed to be user-friendly, so there’s no need for a PhD in rocket science to get it up and running. Users can choose the record type and define the specific data fields to be summarized. It’s customizable, flexible, and ready to rock your customer service world.
Now, you might be wondering, “What do I need to do to prepare?” The good news is, absolutely nothing! This message is just for awareness, so you can sit back, relax, and look forward to the productivity boost coming your way.
But hey, don’t just take my word for it. What do you think about this new feature? Are you excited about the potential time savings and efficiency gains? Or do you have some concerns or questions? Share your thoughts in the comments below – let’s get the conversation started!