Amazon Connect Cases is now available in the Africa (Cape Town) AWS region. Amazon Connect Cases provides built-in case management capabilities that make it easy for your contact center agents to create, collaborate on, and quickly resolve customer issues that require multiple customer conversations and follow-up tasks.
With this launch, Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Categories:
Source: Amazon Web Services
Latest Posts
- Power Automate – Automate browsers using direct control without extensions [MC1166689]
- (Updated) Microsoft Viva Insights: People Skills insights for analysts [MC1075900]
- (Updated) Realtime voice is now available in M365 Copilot Chat and M365 Copilot [MC1085684]
- Microsoft Copilot Studio – Add enterprise knowledge to prompt builder with connectors [MC1166671]