![Dynamics 365 Contact Center – Set timer to wrap-up conversations in seconds [MC1126343]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-265087-1024x683.webp "Dynamics 365 Contact Center - Set timer to wrap-up conversations in seconds [MC1126343] 1")
We are announcing the ability to set a timer to wrap up conversations in seconds within Dynamics 365 Contact Center. This feature will reach general availability on August 30, 2025.
How does this affect me?
The wrap-up timer can now be configured in seconds—giving contact centers precise control over post-conversation workflows. The key benefits of this feature include:
- Tailoring wrap-up durations to business needs
- Improving agent efficiency and reducing idle time
- Supporting cost-effective capacity management
This message is for awareness and no action is required.
Source: Microsoft
Latest Posts
- PowerPoint for the Web: “Editor Pane” retirement notice [MC1181280]
- Endpoint Data Loss Prevention: Always-on diagnostics for Windows Endpoints (Phase 2) [MC1181277]
- Frontier Admin Control User Assignment Changes [MC1181201]
- Microsoft Teams support for Android 8 remains, updates and fixes will no longer be provided [MC1181212]
![Retirement of Search-MailboxAuditLog and New-MailboxAuditLogSearch Cmdlets by End of 2025 [MC1126353]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-jake-guzman-24301840-6716692-96x96.webp "Retirement of Search-MailboxAuditLog and New-MailboxAuditLogSearch Cmdlets by End of 2025 [MC1126353] 7")