![Dynamics 365 Contact Center – Set timer to wrap-up conversations in seconds [MC1126343]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-265087-1024x683.webp "Dynamics 365 Contact Center - Set timer to wrap-up conversations in seconds [MC1126343] 1")
We are announcing the ability to set a timer to wrap up conversations in seconds within Dynamics 365 Contact Center. This feature will reach general availability on August 30, 2025.
How does this affect me?
The wrap-up timer can now be configured in seconds—giving contact centers precise control over post-conversation workflows. The key benefits of this feature include:
- Tailoring wrap-up durations to business needs
- Improving agent efficiency and reducing idle time
- Supporting cost-effective capacity management
This message is for awareness and no action is required.
Source: Microsoft
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