Dynamics 365 Contact Center – Set timer to wrap-up conversations in seconds [MC1126343]

Message ID: MC1126343
We are announcing the ability to set a timer to wrap up conversations in seconds within Dynamics 365 Contact Center. This feature will reach general availability on August 30, 2025.

How does this affect me?
The wrap-up timer can now be configured in seconds—giving contact centers precise control over post-conversation workflows. The key benefits of this feature include:

• Tailoring wrap-up durations to business needs
• Improving agent efficiency and reducing idle time
• Supporting cost-effective capacity management

What action do I need to take?
This message is for awareness and no action is required.

Source: Microsoft

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