Amazon Web Services

Amazon Connect forecasting, capacity planning, and scheduling is now available in AWS GovCloud (US-West). This feature helps you predict contact volumes, allocate agents efficiently, and ensure optimal agent scheduling to meet operational goals while minimizing overstaffing. Using machine learning, it…

Amazon Connect Customer Profiles now enables organizations to create customer segments from imported CSV files. This new capability allows contact center managers and campaign managers to upload predefined customer lists, streamlining the creation of targeted segments for personalized engagement strategies.…

Amazon Connect Contact Lens is now available in AWS GovCloud (US-West). Amazon Connect Contact Lens helps you to monitor, measure, and continuously improve contact quality and agent performance for a better overall customer experience. With Contact Lens conversational analytics, you…

Amazon Bedrock introduces Citations API and PDF support for Anthropic’s Claude Models that empower developers to build more trustworthy AI applications and expand document processing capabilities. The Citations API allows Claude to ground its answers in source documents, providing detailed…

AWS Transfer Family announces Internet Protocol version 6 (IPv6) support for server endpoints and service APIs. This enhancement enables both IPv6 and IPv4 clients to communicate with Transfer Family SFTP, FTPS, FTP, and AS2 server endpoints. You can also use…

Starting today, Amazon DynamoDB global tables now supports multi-Region strong consistency. DynamoDB global tables is a fully managed, serverless, multi-Region, and multi-active database used by tens of thousands of customers. With this new capability, you can now build highly available…