Dynamics 365 Apps

Message ID: MC1074728 We are releasing the ability to streamline project costing for service items and procurement categories when used with item requirements in Dynamics 365 Project Operations. This feature will reach general availability on June 6, 2025. How does…

Message ID: MC1066082 We are announcing the ability to use improved outbound dialing with reduced latency for service representatives in Dynamics 365 Contact Center. This feature will reach general availability on May 31, 2025. How does this affect me? With…

Message ID: MC1065863 We are announcing view and manage shift schedules with My Schedule calendar feature for Dynamics 365 Contact Center. This feature allows customer representatives to review their shifts, time off, and schedules, offering views in daily, weekly, monthly,…

Message ID: MC1065845 We are announcing the monitor work item lifecycle in Application Insights feature for Dynamics 365 Contact Center. This feature integrates Dynamics 365 Contact Center with Application Insights, giving organizations self-service access to monitor operational telemetry. This feature…