Dynamics 365 Apps

Message ID: MC1066082 We are announcing the ability to use improved outbound dialing with reduced latency for service representatives in Dynamics 365 Contact Center. This feature will reach general availability on May 31, 2025. How does this affect me? With…

Message ID: MC1065863 We are announcing view and manage shift schedules with My Schedule calendar feature for Dynamics 365 Contact Center. This feature allows customer representatives to review their shifts, time off, and schedules, offering views in daily, weekly, monthly,…

Message ID: MC1065845 We are announcing the monitor work item lifecycle in Application Insights feature for Dynamics 365 Contact Center. This feature integrates Dynamics 365 Contact Center with Application Insights, giving organizations self-service access to monitor operational telemetry. This feature…

Message ID: MC1065842 We are announcing the ability to customize the formatting and headers of Case and Custom Record Summaries. This will help structure and present the content in the way you want to so that your users can get…

Message ID: MC1065632 We are announcing the Use time-out rules for automated actions feature for Dynamics 365 Contact Center. This feature allows administrators to set up automatic actions on messaging conversations with time-based SLAs to improve CSAT and boost representatives'…