![Dynamics 365 Customer Service – Use proactive prompts and insights generated by Copilot [MC916872]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pachon-in-motion-426015731-16749547-1024x683.webp "Dynamics 365 Customer Service - Use proactive prompts and insights generated by Copilot [MC916872] 1")
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Use proactive prompts and insights generated by Copilot [MC916872]
We are announcing the use proactive prompts and insights generated by Copilot feature for Dynamics 365 Customer Service. This feature enables users to discover and prompt Copilot without the need for manual typing. This feature will reach general availability on November 15, 2024.
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![Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service [MC907920]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-leofallflat-1089194-1024x683.webp "Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service [MC907920] 3")
![Microsoft Dynamics 365 – Delete stub, unlicensed, and removed Microsoft Entra group users feature is now available [MC855402]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-steve-27366414-1024x683.webp "Microsoft Dynamics 365 – Delete stub, unlicensed, and removed Microsoft Entra group users feature is now available [MC855402] 4")