![Dynamics 365 Contact Center – Use optimized setting to update presence [MC1168899]](https://mwpro.co.uk/wp-content/uploads/2025/06/glacier-1868192_1920-1024x683.webp "Dynamics 365 Contact Center - Use optimized setting to update presence [MC1168899] 1")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Use optimized setting to update presence [MC1168899]
Message ID: MC1168899 We are announcing the ability to use an optimized setting to update presence in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.How does this affect me?With this feature, customer service representatives…
![Dynamics 365 Customer Insights – Journeys – Transform your outreach with Copilot-powered voice conversations [MC1168267]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-yankrukov-5215398-1024x683.webp "Dynamics 365 Customer Insights - Journeys - Transform your outreach with Copilot-powered voice conversations [MC1168267] 2")
![Dynamics 365 Contact Center – Use messaging APIs to manage customer chat conversations [MC1168232]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-apasaric-6062555-1024x683.webp "Dynamics 365 Contact Center – Use messaging APIs to manage customer chat conversations [MC1168232] 3")
![Dynamics 365 Customer Insights – Journeys – Create an event portal on your own website using the event API [MC1168195]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-bohed-117729-1024x683.webp "Dynamics 365 Customer Insights - Journeys - Create an event portal on your own website using the event API [MC1168195] 4")
![Dynamics 365 Contact Center – Use intent to consult with a user [MC1168097]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-220989-1024x683.webp "Dynamics 365 Contact Center – Use intent to consult with a user [MC1168097] 5")
![Dynamics 365 Customer Insights – Journeys – Create event portals with event registration details using Power Pages [MC1168096]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-chetanvlad-2600312-1024x683.webp "Dynamics 365 Customer Insights - Journeys - Create event portals with event registration details using Power Pages [MC1168096] 6")