Dynamics 365 Apps

Message ID: MC1214118 We are announcing the ability to define how duplicate requests for callback are handled in Dynamics 365 Contact Center. This feature will reach general availability on January 30, 2026. How does this affect me? This feature enables…

Message ID: MC1214103 We are announcing the ability to monitor real-time conversations with Quality Evaluation Agent in Dynamics 365 Contact Center. This feature will reach general availability on January 16, 2026. How does this affect me? When a quality score…

Message ID: MC1213470 We are announcing the ability to audit data for entities and entity routing configurations within both Dynamics 365 Contact Center and Dynamics 365 Customer Service. This feature will reach general availability on January 31, 2026.How does this…

Message ID: MC1210746 We are announcing the ability to debug issues in automatic assignment with enhanced logs in Dynamics 365 Contact Center. This feature will reach general availability on January 31, 2026.How does this affect me?With this update, administrators can…

Message ID: MC1210743 We are announcing the ability to debug routing issues with the Application Insights dashboard in Dynamics 365 Contact Center. This feature will reach general availability on January 31, 2026. How does this affect me? This feature provides…

Message ID: MC1204658 We are announcing the ability to test how well the Case Management Agent is performing with field prediction in Dynamics 365 Customer Service. This feature will reach general availability on January 23, 2026.How does this affect me?Simulation…