Dynamics 365 Contact Center – Boost service representative productivity with inbox enhancements [MC1162743]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Boost service representative productivity with inbox enhancements [MC1162743]

Message ID: MC1162743 We are announcing the ability to customize fields in the card layout and the open behavior for conversation messaging channels to help customer service representatives increase productivity in Dynamics 365 Contact Center. This feature will reach general…
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Dynamics 365 Sales – Boost pipeline by autonomously researching leads with Sales Qualification Agent [MC1159615]
Posted inDynamics 365 Apps

Dynamics 365 Sales – Boost pipeline by autonomously researching leads with Sales Qualification Agent [MC1159615]

Message ID: MC1159615 We are announcing the general availability of Sales Qualification Agent in Dynamics 365 Sales, which autonomously researches and engages leads, and hands off to sellers only those that have demonstrated purchase intent. This feature will reach general…
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The image shows a group of jellyfish with golden-yellow bell-shaped bodies and long, flowing tentacles. The jellyfish are floating in a deep blue ocean, creating a striking contrast between their vibrant colors and the surrounding water. The tentacles are thin and thread-like, some of which are reddish in color, adding to the intricate and mesmerizing appearance of the jellyfish.
Posted inDynamics 365 Apps

Dynamics 365 Customer Insights – Journeys – Automate scalable journey creation with the journey API [MC1150989]

Message ID: MC1150989 We are announcing the ability to automate journey creation by using templates, existing segments, and messages in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on October 10, 2025.How does this affect me?The…
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