Dynamics 365 Apps

Message ID: MC1107941We are announcing the ability to pause and resume journeys to handle unplanned events in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on July 31, 2025. How does this affect me?Instead of stopping…

Message ID: MC1107934 We are announcing the ability to directly transfer conversations to other representatives within their queue or other queues without the need to consult first in Dynamics 365 Contact Center. This feature will reach general availability on July…

Message ID: MC1107195 We are announcing the ability to reach your customers through your branded mobile application with our mobile messaging experience in Dynamics 365 Contact Center. This feature will reach general availability on July 31, 2025. How does this…

Message ID: MC1107202 We are announcing the ability to enable waitlist registrations in Dynamics 365 Customer Insights – Journeys, to ensure that spots are filled when registered attendees cancel. This feature will reach general availability on July 31, 2025. How…

Message ID: MC1107207 We are announcing new disposition code functionality which will enable more configurability in indicating the outcome of a voice or chat conversation in Dynamics 365 Contact Center. This feature will reach general availability on July 31, 2025.…

Copilot Service admin center [MC11 Message ID: MC1107204We are announcing the ability for administrators to search for phone numbers they have configured for their organization in the Copilot Service admin center in Dynamics 365 Contact Center. This feature will reach…