![Dynamics 365 Contact Center – View previously closed persistent conversations [MC1162867]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-ekamelev-927500-1024x683.webp "Dynamics 365 Contact Center - View previously closed persistent conversations [MC1162867] 1")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – View previously closed persistent conversations [MC1162867]
Message ID: MC1162867 We are announcing the ability to enable your site's visitors to review their previously closed conversations in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? In…
![Dynamics 365 Contact Center – Broaden region coverage of voice channel [MC1162754]](https://mwpro.co.uk/wp-content/uploads/2025/06/horse-6746031_1920-1024x683.webp "Dynamics 365 Contact Center - Broaden region coverage of voice channel [MC1162754] 2")
![Dynamics 365 Customer Service – Insert Copilot prompts in email templates [MC1162753]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-googledeepmind-25630342-1024x683.webp "Dynamics 365 Customer Service – Insert Copilot prompts in email templates [MC1162753] 3")
![Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1162751]](https://mwpro.co.uk/wp-content/uploads/2025/06/snails-2983235_1280-1024x683.webp "Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1162751] 4")
![Dynamics 365 Contact Center – Boost service representative productivity with inbox enhancements [MC1162743]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-olly-3760809-1024x683.webp "Dynamics 365 Contact Center - Boost service representative productivity with inbox enhancements [MC1162743] 5")
![Dynamics 365 Sales – Boost pipeline by autonomously researching leads with Sales Qualification Agent [MC1159615]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-felixmittermeier-956999-1024x683.webp "Dynamics 365 Sales - Boost pipeline by autonomously researching leads with Sales Qualification Agent [MC1159615] 6")