Dynamics 365 Apps

Message ID: MC1163749 We are announcing the ability to block capacity for consulted conversations in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.How does this affect me?With this feature, admins can enable the option…

Message ID: MC1163771 We are announcing the ability to proactively mitigate competitive risks with tailored competitor insights and talking points from the Sales Qualification Agent in Dynamics 365 Sales. This feature will reach general availability on October 31, 2025.How does…

Message ID: MC1163755 We are announcing the ability to perform bulk actions on filtered conversations in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.How does this affect me?With this feature, supervisors can take bulk…

Message ID: MC1163733 We are announcing the ability to create multisession apps. This feature will reach general availability on October 31, 2025.How does this affect me?When enabled, administrators can turn on multisession capabilities for custom model-driven apps. With this feature,…

Message ID: MC1163728 We are announcing the ability to enhance service representative efficiency with custom productivity tools in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.How does this affect me?Custom productivity tools in Copilot…

Message ID: MC1163730 We are announcing the ability to monitor the lifecycle of a work item through Application Insights in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.How does this affect me?This feature enables…