Dynamics 365 Apps Archives - Page 3 of 9

Dynamics 365 Contact Center – Shift bidding for customer service representatives [MC1062977]

Message ID: MC1062977 We are announcing the shift bidding for customer service representatives feature for Dynamics 365 Contact Center. This feature allows schedulers to manage and release shifts for bidding, allowing customer representatives to bid on shifts that align with…

Mike Rosoft 26 April 2025New feature, Stay informed1

Dynamics 365 Apps

Dynamics 365 Contact Center – Automated and manual scheduling for shift plans [MC1062976]

Message ID: MC1062976 We are announcing the Automated and manual scheduling for shift plans feature for Dynamics 365 Contact Center. This feature supports both manual and automated scheduling, enabling businesses to efficiently assign service representatives to shifts based on forecasted…

Mike Rosoft 26 April 2025New feature, Stay informed1

Dynamics 365 Apps

Dynamics 365 Contact Center – Introducing the Manage time-off requests feature [MC1062979]

Message ID: MC1062979 We are announcing the Manage Time-off Requests feature for Dynamics 365 Contact Center. This feature will allow service representatives to submit leave requests that supervisors can review, approve, and integrate into scheduling. This feature will reach general…

Mike Rosoft 26 April 2025New feature, Stay informed1

Dynamics 365 Apps

Dynamics 365 Contact Center – Create and manage shift plans for effective staffing and service coverage [MC1062974]

Message ID:MC1062974Message revision:[MC1062974]We are announcing the Create and manage shift plans for effective staffing and service coverage feature for Dynamics 365 Contact Center. This feature enables the creation of detailed shift plans that define staffing needs and required skills while…

Mike Rosoft 26 April 2025Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Contact Center – Create and analyze forecast scenarios for case and conversation volumes [MC1062975]

Message ID:MC1062975We are announcing the Create and analyze forecast scenarios for case and conversation volumes feature for Dynamics 365 Contact Center. This feature enables users to predict case and conversation volumes with daily and intraday forecasts, analyze trends, break down…

Mike Rosoft 26 April 2025Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Business Central – Migrate record links and notes with cloud migration tooling [MC1061601]

Message ID: MC1061601 We are announcing the Migrate record links and notes with cloud migration tooling feature for Dynamics 365 Business Central. This feature allows users to migrate links and notes attached to records in Business Central when transitioning from…

Mike Rosoft 24 April 2025New feature, Stay informed1

Mike Rosoft on Microsoft Teams: Users can join town hall and webinars using Public Switched Telephone Network (PSTN) codes [MC1070183]9 May 2025
The recent update to Microsoft Teams introducing the ability for users to join town halls and webinars using Public Switched…
Mike Rosoft on Microsoft Fabric: Workspace inbound/outbound access protection will be available by default (preview) [MC1070180]9 May 2025
The recent announcement regarding Microsoft Fabric's new features, Workspace-level private links and Outbound access protection, is set to make quite…
Mike Rosoft on Microsoft Defender: Updates to Export Quarantine Message cmdlet [MC1069558]8 May 2025
The recent update to Microsoft Defender's Export-QuarantineMessage cmdlet is set to bring some noteworthy changes that will impact both admins…
Mike Rosoft on SharePoint agents trial usage data now available in Microsoft Admin Center [MC1069567]8 May 2025
The recent update allowing SharePoint agents trial usage data to be available in the Microsoft Admin Center is a game…
Mike Rosoft on Microsoft 365 admin center: Usage reports to manage metered consumption costs for Microsoft 365 Copilot Chat (preview) [MC1069563]8 May 2025
The introduction of the new Message consumption usage report for Microsoft 365 Copilot Chat is set to create quite a…