Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Route to least active representatives in messaging channels [MC1061481]
Message ID: MC1061481 We are announcing the Route to least active representatives in messaging channels feature for Dynamics 365 Contact Center. This feature will enable admins to configure least active assignment strategy on messaging queues to route the work items…
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![Dynamics 365 Customer Service - Use shift bookings to assign conversations [MC1060311] 2 Dynamics 365 Customer Service – Use shift bookings to assign conversations [MC1060311]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-everson-mayer-478307-1481309-1024x683.webp)
![Dynamics 365 Contact Center – Manage routing rules in bulk [MC1056946] 3 Dynamics 365 Contact Center – Manage routing rules in bulk [MC1056946]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-andre-furtado-43594-370717-1024x683.webp)
![Dynamics 365 Contact Center – Configure feedback surveys using Copilot Studio [MC1056198] 4 Dynamics 365 Contact Center – Configure feedback surveys using Copilot Studio [MC1056198]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-sebastian-411207-1024x683.webp)
![Dynamics 365 Contact Center - Use enhanced analytics for voicemail and direct callback [MC1055726] 5 Dynamics 365 Contact Center – Use enhanced analytics for voicemail and direct callback [MC1055726]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-steve-26125330-1024x683.webp)
![Copilot Studio – Connect to external sources in agents through Single Sign-On [MC1055647] 6 Copilot Studio – Connect to external sources in agents through Single Sign-On [MC1055647]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-babydov-7787750-1024x683.webp)