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Dynamics 365 Apps

Home » Dynamics 365 Apps » Page 46

Dynamics 365 Customer Service – Use shift bookings to assign conversations [MC1060311]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service – Use shift bookings to assign conversations [MC1060311]

Message ID: MC1060311 We are announcing the Shift based routing feature in Dynamics 365 Customer Service. This feature enables unified routing to ensure that tasks, such as calls and chats, can be assigned to service representatives only when they have…
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Posted by Modern Workspace Pro 22 April 2025Tags: New feature, Stay informed1
Dynamics 365 Contact Center – Manage routing rules in bulk [MC1056946]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Manage routing rules in bulk [MC1056946]

Message ID: MC1056946 We are launching the manage routing rules in bulk feature for Dynamics 365 Contact Center. This feature grants administrators the ability to create templates for common routing rules, which can then be applied to queues and workstreams.…
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Posted by Modern Workspace Pro 16 April 2025Tags: New feature, Stay informedNo Comments
Dynamics 365 Contact Center – Configure feedback surveys using Copilot Studio [MC1056198]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Configure feedback surveys using Copilot Studio [MC1056198]

Message ID: MC1056198 We are announcing the Configure feedback surveys using Copilot Studio feature. With this feature you can create and manage surveys that go out to the customers after a call or conversation ends. This feature will be generally…
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Posted by Modern Workspace Pro 15 April 2025Tags: New feature, Stay informed1
Dynamics 365 Contact Center – Use enhanced analytics for voicemail and direct callback [MC1055726]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Use enhanced analytics for voicemail and direct callback [MC1055726]

Message ID: MC1055726 We are announcing the Use enhanced analytics for voicemail and direct callback feature for Dynamics 365 Contact Center. This feature will enhance the existing analytics data model to provide insights into calls that overflow and are handled…
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Posted by Modern Workspace Pro 15 April 2025Tags: New feature, Stay informed1
Copilot Studio – Connect to external sources in agents through Single Sign-On [MC1055647]
Posted inDynamics 365 Apps

Copilot Studio – Connect to external sources in agents through Single Sign-On [MC1055647]

Message ID: MC1055647 We are announcing the connect to external sources in agents through Single Sign-On (SSO) feature for Copilot Studio. This feature allows makers to build agents in Copilot Studio that seamlessly connect to external sources without needing to…
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Posted by Modern Workspace Pro 15 April 2025Tags: New feature, Stay informed1
Omnichannel for Customer Service – Use AI summary for call quality management [MC1051032]
Posted inDynamics 365 Apps

Omnichannel for Customer Service – Use AI summary for call quality management [MC1051032]

Message ID: MC1051032 We are launching the AI summary for call quality management feature for Omnichannel for Customer Service. This feature allows you to use AI to read closed conversations and voicemails to provide conversation summaries and other insights. This…
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Posted by Modern Workspace Pro 8 April 2025Tags: New feature, Stay informed1

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Is Your Online Meeting Secure? NCSC's New Guidelines for SMEs The UK's National Cyber Security Centre (NCSC) has just released a major update on securing online meetings. For SMEs, virtual collaboration is the cornerstone of business—but it's also a prime target for cyber threats like hijacking, eavesdropping, and data leaks. In this video, we dive deep into the NCSC's latest recommendations to help you build organizational resilience. We cover: ✅ Choosing trusted services & enterprise-grade plans ✅ Securing admin accounts with 2-Step Verification (2SV) ✅ Controlling meeting access with waiting rooms and passcodes ✅ Protecting privacy with background blur & data storage awareness ✅ The emerging risks of AI meeting assistants Read the full deep dive on our blog: 🔗 https://mwpro.co.uk/blog/2026/03/19/how-to-secure-your-online-meetings-ncsc-guidance-for-smes/ 🚀 Stay ahead of the curve! Subscribe to Modern Workspace Pro for the latest tech-news updates, security tips, and productivity hacks for Microsoft 365 and the Power Platform. 🌐 Visit us at: https://mwpro.co.uk #NCSC #CyberSecurity #SME #OnlineMeetings #ModernWorkspacePro #HybridWork #BusinessSecurity #TechUpdates #UKBusiness #OnlineSafety #ITSecurity #DigitalResilience #CyberAware #MeetingSecurity #Microsoft365
Online Meeting Security: The New NCSC Guidelines for SMEs
How to Turn Microsoft Teams into Your Company’s Brain using Copilot Studio Most critical business decisions are made in Microsoft Teams, but they often get lost in the noise of endless chats and channels. In this video, we show you how to use Microsoft Copilot Studio (AI Builder) to transform that scattered conversation history into a secure, high-precision organizational knowledge base. In this technical explainer, you’ll learn: ✅ How Semantic Indexing (RAG) turns unstructured chats into grounded answers. ✅ The step-by-step process of adding Teams as a governed knowledge source. ✅ How to maintain Enterprise Governance & Security using Microsoft 365 permissions. ✅ Closing the loop: Connecting Copilot to Power Automate for automated task creation in Planner. ✅ Scaling with Multi-Agent Decision Intelligence for discovery, compliance, and execution. Stop searching through months of chat history and start leveraging the "brain" of your organization today. 🚀 Level up your productivity with Modern Workspace Pro! 🔔 Subscribe for the latest Microsoft 365, Power Platform, and AI-driven updates. 🌐 Visit our website for resources & architecture guidance: https://mwpro.co.uk #Microsoft365 #CopilotStudio #MicrosoftTeams #AIBusiness #ModernWorkspace #DecisionIntelligence #PowerPlatform #EnterpriseAI
Microsoft Copilot Studio: Automated Decision Recall for Enterprise Teams
Teams labels just disappeared? Here’s what changed—and how to fix it fast. [MC1226220] Microsoft is updating the Teams app bar: text labels are now hidden by default for a cleaner, more focused look, so you’ll see icons only on the left rail. Hovering or keyboard‑focus still shows a tooltip with the app name. HOW TO SHOW LABELS AGAIN (10s) Go to Settings → Appearance → “Show app names in the app bar.” WHO’S AFFECTED & WHEN • Rollout window: mid‑March to early April 2026 (commercial tenants) • EDU tenants are excluded • This is a per‑user toggle (no tenant‑level policy) ADMIN TIPS • Send a 30‑second comms note showing where to re‑enable labels • Refresh internal screenshots and quick‑start guides that show the app bar • Add a helpdesk macro with the Settings path ACCESSIBILITY • Screen readers still announce app names on focus/hover • Low‑vision users who prefer text can re‑enable labels in Settings WHY THIS MATTERS New or migrating users (e.g., from Google Workspace) may initially see “a row of symbols.” A quick onboarding tip reduces confusion and support tickets. ⏱️ CHAPTERS 00:00 What changed & why 00:30 Restore labels (Settings path) 01:00 Rollout & who’s affected (EDU excluded) 01:30 Admin & accessibility tips 02:00 Pros/cons & my take If this helped, subscribe to Modern Workspace Pro and visit https://mwpro.co.uk for daily Microsoft 365, Teams, and Copilot updates.
Teams Is Hiding App Names by Default, Fix in 10 Seconds [MC1226220]
Stay ahead with the latest Microsoft product updates for February 2026! In this 3-minute roundup, we cover the biggest changes across Windows 11, Microsoft 365, Azure, Power Platform, Power BI, and Dynamics 365. 🔹 Windows 11: Cross-Device Resume, Voice Access upgrades, Smart App Control toggle 🔹 Microsoft 365: Teams time zone sync, Outlook Copilot, SharePoint automation 🔹 Azure: Claude Opus 4.6 AI, Databricks Serverless, Sentinel Copilot Connector 🔹 Power Platform: Vibe AI upgrade, Managed Environments for Pipelines 🔹 Power BI: Copilot on mobile, PBIR format for Git & CI/CD 🔹 Dynamics 365: AI-driven ERP, licence enforcement, warehouse & finance updates Perfect for IT pros, consultants, and tech leaders. 📌 Subscribe to mwpro.co.uk for more updates and insights. #Microsoft365 #Windows11 #Azure #PowerPlatform #PowerBI #Dynamics365 #TechNews #MicrosoftUpdates #MWPro
Microsoft February 2026 Updates: Windows, M365, Azure & More
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Latest Comments

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    It’s exciting to see Google SecOps SIEM and SOAR updates rolling out globally. I’m curious if there are any significant…

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  4. Trusted Script Enforcement in SharePoint Online: What’s Changing and How to Prepare with SPFx - Proteus on Content Security Policies (CSP) are coming to SharePoint Online and might impact your custom SPFx solutions [MC1193419]12 February 2026

    […] CSP is enforced, these patterns will cause breakages. Microsoft’s SharePoint team confirms that any SPFx solution loading scripts from…

  5. Nana Banana UK AI Image Editor on Microsoft Teams: Meeting participants can request collaborative annotation sessions [MC1019312]10 February 2026

    This collaborative annotation feature sounds like a huge leap forward for real-time screen sharing in Teams. Being able to instantly…

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