Dynamics 365 Apps

Message ID: MC1163779 We are announcing the ability to automate voice calls with Customer Intent Agent in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.How does this affect me?Admins will be able to utilize…

Message ID: MC1163794 We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilitates collaboration with experts, and streamlines the case follow-up and closure process in Dynamics 365 Customer Service.…

Message ID: MC1163770 We are announcing the ability to improve research relevance by adding custom web sources for agents in Dynamics 365 Sales. This feature will reach general availability on October 31, 2025.How does this affect me?This feature enables Sales…

Message ID: MC1163741 We are announcing the ability to place a consulting representative on hold in a call in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.How does this affect me?With this feature, customer…

Message ID: MC1163749 We are announcing the ability to block capacity for consulted conversations in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.How does this affect me?With this feature, admins can enable the option…

Message ID: MC1163771 We are announcing the ability to proactively mitigate competitive risks with tailored competitor insights and talking points from the Sales Qualification Agent in Dynamics 365 Sales. This feature will reach general availability on October 31, 2025.How does…