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Dynamics 365 Apps

Home » Dynamics 365 Apps » Page 9

Dynamics 365 Contact Center – Manage routing rules in bulk [MC1056946]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Manage routing rules in bulk [MC1056946]

Message ID: MC1056946 We are launching the manage routing rules in bulk feature for Dynamics 365 Contact Center. This feature grants administrators the ability to create templates for common routing rules, which can then be applied to queues and workstreams.…
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Posted by Modern Workspace Pro 16 April 2025Tags: New feature, Stay informed
Dynamics 365 Contact Center – Configure feedback surveys using Copilot Studio [MC1056198]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Configure feedback surveys using Copilot Studio [MC1056198]

Message ID: MC1056198 We are announcing the Configure feedback surveys using Copilot Studio feature. With this feature you can create and manage surveys that go out to the customers after a call or conversation ends. This feature will be generally…
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Posted by Modern Workspace Pro 15 April 2025Tags: New feature, Stay informed1
Dynamics 365 Contact Center – Use enhanced analytics for voicemail and direct callback [MC1055726]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Use enhanced analytics for voicemail and direct callback [MC1055726]

Message ID: MC1055726 We are announcing the Use enhanced analytics for voicemail and direct callback feature for Dynamics 365 Contact Center. This feature will enhance the existing analytics data model to provide insights into calls that overflow and are handled…
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Posted by Modern Workspace Pro 15 April 2025Tags: New feature, Stay informed1
Copilot Studio – Connect to external sources in agents through Single Sign-On [MC1055647]
Posted inDynamics 365 Apps

Copilot Studio – Connect to external sources in agents through Single Sign-On [MC1055647]

Message ID: MC1055647 We are announcing the connect to external sources in agents through Single Sign-On (SSO) feature for Copilot Studio. This feature allows makers to build agents in Copilot Studio that seamlessly connect to external sources without needing to…
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Posted by Modern Workspace Pro 15 April 2025Tags: New feature, Stay informed1
Omnichannel for Customer Service – Use AI summary for call quality management [MC1051032]
Posted inDynamics 365 Apps

Omnichannel for Customer Service – Use AI summary for call quality management [MC1051032]

Message ID: MC1051032 We are launching the AI summary for call quality management feature for Omnichannel for Customer Service. This feature allows you to use AI to read closed conversations and voicemails to provide conversation summaries and other insights. This…
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Posted by Modern Workspace Pro 8 April 2025Tags: New feature, Stay informed1
Microsoft 365 Copilot for Sales – Easily save meeting notes to CRM following Teams meetings [MC1044953]
Posted inDynamics 365 Apps

Microsoft 365 Copilot for Sales – Easily save meeting notes to CRM following Teams meetings [MC1044953]

Message ID: MC1044953 We are announcing the easily save meeting notes to CRM following Teams meetings feature for Microsoft 365 Copilot for Sales. This feature enables you to save meeting notes directly to your CRM after a meeting, without the…
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Posted by Modern Workspace Pro 31 March 2025Tags: New feature, Stay informed1

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Latest Comments

  1. AI Logo Generator on Microsoft 365 Copilot Chat: Now Easily Accessible from the Teams Chat List [MC1098161]19 June 2025

    This update seems subtle but strategic. Streamlining Copilot access in Teams could help organizations better evaluate its potential before committing…

  2. Photo to Coloring on Updated: Microsoft Teams: Introducing the Network Strength Indicator [MC1077865]11 June 2025

    A visual network strength indicator seems like a small tweak, but it could go a long way in reducing confusion…

  3. AI Music Generator on Microsoft Teams: Enhanced peripheral data in Pro Management portal reports for BYOD spaces [MC1090689]10 June 2025

    I can see how this new peripheral health reporting could be really helpful in large office environments. It’s not always…

  4. Photo to Coloring on Microsoft Viva Engage: Copilot adoption community now available to all tenants [MC1090697]10 June 2025

    Removing the Copilot license requirement is a smart move. Now, more organizations can engage with the community, get familiar with…

  5. AI Music Generator on Now available: two new Copilot experiences10 June 2025

    It’s exciting to see Microsoft prioritize ease of use with these new Copilot features. It will be interesting to see…

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