Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in [MC1138823]

Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in [MC1138823]

Message ID: MC1138823 We are announcing the ability to enable service representative's microphones to be connected prior to calls beginning in Dynamics 365 Contact Center. This feature is currently available in preview.How does this affect me?This option helps reduce latency…
Dynamics 365 Customer Insights – Journeys – Simplify forms by filtering choices based on previous answers [MC1138227]

Dynamics 365 Customer Insights – Journeys – Simplify forms by filtering choices based on previous answers [MC1138227]

Message ID: MC1138227 We are announcing the ability to simplify forms by filtering choices based on previous answers in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on September 1, 2025. How does this affect me?…