Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence [MC1151002]
Message ID: MC1151002 We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of service representatives in Dynamics 365 Customer Service. This feature will reach general…
![Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence [MC1151002] 1 Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence [MC1151002]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-olly-3813341-1024x683.webp)
![Dynamics 365 Customer Insights – Journeys - Automate scalable journey creation with the journey API [MC1150989] 2 The image shows a group of jellyfish with golden-yellow bell-shaped bodies and long, flowing tentacles. The jellyfish are floating in a deep blue ocean, creating a striking contrast between their vibrant colors and the surrounding water. The tentacles are thin and thread-like, some of which are reddish in color, adding to the intricate and mesmerizing appearance of the jellyfish.](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-oday-hazeem-4297-130621-1024x683.webp)
![Microsoft 365 Copilot for Sales - Access Copilot for Sales from Outlook mobile [MC1144603] 3 Microsoft 365 Copilot for Sales – Access Copilot for Sales from Outlook mobile [MC1144603]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-markusspiske-177598-1024x683.webp)
![Coming soon: Multitasking improvements in Microsoft Fabric [MC1150677] 4 Coming soon: Multitasking improvements in Microsoft Fabric [MC1150677]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-googledeepmind-17483874-1024x683.webp)
![Microsoft Copilot Studio - Use up to 1,000 files per agent for SharePoint and OneDrive uploads [MC1150623] 5 Microsoft Copilot Studio – Use up to 1,000 files per agent for SharePoint and OneDrive uploads [MC1150623]](https://mwpro.co.uk/wp-content/uploads/2025/06/cliff-5826916_1920-1024x683.webp)
![Dynamics 365 Customer Insights - Journeys - Simplify forms by filtering choices based on previous answers [MC1138227] 6 Dynamics 365 Customer Insights – Journeys – Simplify forms by filtering choices based on previous answers [MC1138227]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-polina-kovaleva-7172178-1024x683.webp)