Posted inMicrosoft 365 suite
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service [MC907920]
We are announcing the Create custom summaries for any record type in Customer Service feature for Dynamics 365 Customer Service. This feature allows customer service representatives to generate AI-based summaries of any record types within Dynamics 365 Customer Service.










![Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service [MC907920] 36 Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service [MC907920]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-leofallflat-1089194-1024x683.webp)
![Microsoft Dataverse – Service Update 9.2.24101.00000 for GBR [MC907729] 37 Microsoft Dataverse – Service Update 9.2.24101.00000 for GBR [MC907729]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-bess-hamiti-83687-36487-1024x683.webp)
![Microsoft Edge Mobile: Updated Weather and Wallpaper on the New tab page (Microsoft Entra ID users) [MC907533] 38 Microsoft Edge Mobile: Updated Weather and Wallpaper on the New tab page (Microsoft Entra ID users) [MC907533]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-olly-914931-1024x683.webp)
![Microsoft Viva Pulse: New Pulse tenant admin dashboard for users with Pulse admin access [MC907535] 39 Microsoft Viva Pulse: New Pulse tenant admin dashboard for users with Pulse admin access [MC907535]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-george-desipris-726478-1024x683.webp)
![Microsoft Syntex optical character recognition (OCR) will support PDF files with images [MC907534] 40 Microsoft Syntex optical character recognition (OCR) will support PDF files with images [MC907534]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-brett-sayles-1597776-1024x683.webp)
![Microsoft 365 (Office) apps: The Feed feature will retire starting November 1, 2024 [MC907532] 41 Microsoft 365 (Office) apps: The Feed feature will retire starting November 1, 2024 [MC907532]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-jplenio-1103970-1024x683.webp)



