Dynamics 365 Contact Center – Real-time adherence monitoring for service representatives [MC1061589]

Dynamics 365 Contact Center – Real-time adherence monitoring for service representatives [MC1061589]

Message ID: MC1061589 We are announcing the Real-time adherence monitoring for service representatives feature for Dynamics 365 Contact Center. This feature allows supervisors to continuously monitor service representative’s adherence to their schedules, ensuring they stay on track to meet schedule…
Microsoft 365 Copilot in Viva Glint: Viva Glint admin can enable Copilot for the Company admin user role [MC1061107]

Microsoft 365 Copilot in Viva Glint: Viva Glint admin can enable Copilot for the Company admin user role [MC1061107]

Message ID: MC1061107 Coming soon: The Microsoft Viva Glint admin can enable the Microsoft Copilot feature control for the Company admin user role in the Viva Glint survey Program Setup. Admins can enable the control in the Reporting tab of…
Microsoft Teams Premium: Moderator-governed meetings for information barrier compliance [MC1061104]

Microsoft Teams Premium: Moderator-governed meetings for information barrier compliance [MC1061104]

Message ID: MC1061104 Coming soon: A new moderated meeting template for organizers with a Microsoft Teams Premium license and tenants that are enabled for Information Barriers (IB) will enable secure collaboration between users separated by information barriers (also known as…