Dynamics 365 Contact Center – Historical analytics – Enable Intent group and agent group-based metrics and dimensions [MC1175088]

Dynamics 365 Contact Center – Historical analytics – Enable Intent group and agent group-based metrics and dimensions [MC1175088]

Message ID: MC1175088 We are announcing the ability to enable intent group and agent group-based metrics and dimensions for Contact Center historical analytics in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025. How does…
Microsoft 365 admin center: Capacity pack support for SharePoint agent and Copilot tuning [MC1174857]

Microsoft 365 admin center: Capacity pack support for SharePoint agent and Copilot tuning [MC1174857]

Message ID: MC1174857 [Introduction] To help organizations better manage metered consumption costs for SharePoint Agents and Copilot Tuning, we’re introducing Capacity Pack support in the Microsoft 365 admin center (MAC). This feature allows global admins to use prepaid message bundles…