Dynamics 365 Customer Service – Configure timeout rules override in SLA-based automatic actions [MC1143698]

Dynamics 365 Customer Service – Configure timeout rules override in SLA-based automatic actions [MC1143698]

Message ID: MC1143698 We are announcing the ability to configure timeout rules override in SLA-based automatic actions in Dynamics 365 Customer Service. This feature will reach general availability on September 30, 2025. How does this affect me? This feature enables…