Dynamics 365 Apps Archives - Page 3 of 37

Dynamics 365 Contact Center – Resolve issues autonomously with Customer Intent Agent [MC1187356]

Message ID: MC1187356 We are announcing the ability to enable fully autonomous, real-time, multichannel customer support by leveraging the Customer Intent Agent's advanced AI capabilities in Dynamics 365 Contact Center. This feature will reach general availability on November 30, 2025.How…

Modern Workspace Pro 20 November 2025New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Contact Center – Improve real-time analytics with intent group and agent groups [MC1185736]

Message ID: MC1185736 We are announcing the ability to enable Intent group and Agent group metrics for real-time analytics in Dynamics 365 Contact Center. This feature will reach public preview on November 14, 2025. How does this affect me? This…

Modern Workspace Pro 13 November 2025New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1183551]

Message ID: MC1183551 We have launched the ability for Copilot Email Assist to provide email template recommendations.How does this affect me?Copilot Email Assist now suggests relevant email templates, so customer service representatives don't need to search for templates manually. Copilot…

Modern Workspace Pro 6 November 2025New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553]

Message ID: MC1183553 We are announcing advanced voice and chat agent analytics on the Omnichannel Historical Bot Dashboard in Dynamics 365 Contact Center. This feature will reach general availability on December 5, 2025.How does this affect me?This feature enhances the…

Modern Workspace Pro 6 November 2025New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent [MC1163794]

Message ID: MC1163794 (Updated) We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilitates collaboration with experts, and streamlines the case follow-up and closure process in Dynamics 365 Customer…

Modern Workspace Pro 6 November 2025New feature, Stay informedNo Comments

Dynamics 365 Apps Microsoft Dataverse

Microsoft Dataverse, Dynamics 365 Apps – Storage capacity and entitlements update [MC1181915]

Message ID: MC1181915 (Updated) Starting December 1, 2025, we are increasing default storage for Dataverse (per tenant entitlements) across all Dynamics 365 apps (excluding Business Central) and Power Platform. Dataverse and storage for Dynamics 365 enterprise resource planning (ERP) applications…

Modern Workspace Pro 3 November 2025Stay informed, Updated messageNo Comments

Snow Rider 3D on Amazon Cognito now supports resource indicators to simplify enhancing protection of OAuth 2.0 resources28 October 2025
Wow, this change in Cognito sounds like a game-changer for security! It's kinda wild how little things like specifying resource…
URL on Update to inline image representation in Outlook on the web and new Outlook for Windows [MC1174855]24 October 2025
... [Trackback] [...] Read More here: mwpro.co.uk/blog/2025/10/18/update-to-inline-image-representation-in-outlook-on-the-web-and-new-outlook-for-windows-mc1174855/ [...]
Mike on GCP Release Notes: October 01, 20252 October 2025
Haha, “magical shrinking sauce” is such a perfect way to describe it! The new InPlaceOrRecreate mode really does feel like…
Mike on GCP Release Notes: October 01, 20252 October 2025
Haha, love the imagery — “tiny floating islands” vs “resource-guzzling behemoths” is exactly how VPA feels sometimes! Kubernetes definitely keeps…
Mike on Upcoming Secure by Default Settings Changes for Exchange and Teams APIs [MC1163922]2 October 2025
Absolutely nailed it — this update does feel like Microsoft handing the keys back to IT admins, but with a…