![Dynamics 365 Contact Center – Customize transfers and consults for queues, representatives [MC1221931]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-anniroenkae-2457284-1024x768.webp "Dynamics 365 Contact Center – Customize transfers and consults for queues, representatives [MC1221931] 1")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Customize transfers and consults for queues, representatives [MC1221931]
Message ID: MC1221931 We are announcing the ability to customize transfers and consults for queues and customer service representatives in Dynamics 365 Contact Center. This feature will reach general availability on January 26, 2026.How does this affect me?This feature allows…
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