Dynamics 365 Apps

Message ID: MC1146563 We are announcing the ability to use an optimized setting to update presence in Dynamics 365 Contact Center. This feature will reach general availability on October 1, 2025.How does this affect me?With this feature, customer service representatives…

Message ID: MC1146545 We are announcing the ability to view Profiles interactions on the Customer Insights - Journeys timeline in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on September 23, 2025.How does this affect me?…

Message ID: MC1146561 We are announcing the ability to use the Sales Qualification Agent to validate email addresses in Dynamics 365 Sales. This feature will reach general availability on October 1, 2025.How does this affect me?Admins will be able to…

Message ID: MC1144599 We are announcing the ability to mask sensitive data and prevent unauthorized access in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2025.How does this affect me?Leveraging the sensitive data redaction capabilities…

Message ID: MC1144563 We are announcing streamlined menu navigation for out-of-box analytics in Dynamics 365 Contact Center. This feature reached general availability on August 26, 2025.How does this affect me?This feature provides a refreshed Analytics UI experience, designed to enhance…