Amazon Connect Customer dashboards now display real-time and historical metrics for agent queues. Agent queues are used to directly route contacts to a specific agent. Now, supervisors can track how these agents perform in their own queues. For example, a…

Today, Amazon Simple Email Service (SES) introduced pricing plans, making it easy to purchase and access SES capabilities without evaluating them individually. Amazon SES pricing plans include three hierarchical options: Essentials, Pro, and Enterprise. Each plan builds on the one…